FAQ
Frequently Asked Q's
Do you require a retainer?
Yes, we require a non-refundable retainer of 30% or $350, (whichever is greater) retainer payment is required to reserve your event date. The remaining balance is due 14 days before your event. Payment plans are available.
Can I choose any time to have my event?
Monday through Thursday are open times
Fridays are open times
Saturday & Sunday times are: 11am-5pm or 6pm-12am. If you need to overlap time slots, there is an additional $350 charge. For example 4pm to 10pm.
How do I reserve the date?
Once you choose a date and package, we will email a contract, you then sign and pay electronically. Please be advised that the date is not reserved without payment. We also require photos of the back and front of your driver’s license.
How early can I come in to setup for my event?
The setup time is included and occurs within the 6 hour venue rental. If extra time is needed, please consider adding extra time or booking a full day rental.
Do you allow outside catering?
Yes, we do. You are encouraged to do your due diligence and locate a licensed caterer to service your event.
Can I choose any color table linen
Black and white table linen are offered with our Simply Destined & Pre-Destined Packages. If you choose the Venue & Decor your table linen color of choice will be provided.
Do you have a kitchen?
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Can I add to my package?
Yes, you can customize your package to your liking. Add ons are welcome and may be added on at a later date, subject to availability.
When can I view the space?
Please contact us to schedule a tour. We also have Open House on Thursday’s from 6:15pm to 7:15pm. R.S.V.P. is required. You may schedule your open house tour here or to reserve your spot please text your full name, event date and time to 205-564-2307.
Can I serve alcohol?
You can serve alcohol as long as you have a licensed/certified bartender and security for evening events. (Security is provided by the venue).
How many guests can our venue accommodate?
We can accommodate up to 99 people.
What are your accepted payment methods?
We accept payments made via credit card, debit card, cash app, check or cash. Payments via credit card or debit card subject to a 3% convenience fee. Payments made via cash app are subject to a 1% fee. Payments made via cash or check are not subject to convenience fees.
Now you can enjoy the benefit of buying now and paying later as we now offer Afterpay as a payment option.
Does the six hours include setup?
Yes, it includes setup and breakdown, which occurs in the 6 hour period. If you need extra time you can add it to your package at an additional cost.
How much is your incidental fee?
The purpose of the incidental fee is to cover the cost associated with any damages or rules broken. We do require a credit authorization form to be kept on file just in case any damages exceed your incidental fee. The incidental fee will be refunded if no damages within 15 business days.
What is your payment policy?
Destined Events does not reserve an Event Date and Event Time until Client has made a down payment of AT LEAST 30% OR $350 (whichever is greater) event rental fee at time of signature of the contract. Full payment should be made no later than 14 days prior to the Event.
*ADDITIONAL THREE HUNDRED DOLLARS ($150) INCIDENTAL FEE IS TO BE DELIVERED NO LATER THAN 5 DAYS PRIOR TO EVENT . Your event WILL NOT be held without your SECURITY DEPOSIT being paid.
Security Deposit will be refunded within 7 – 10 business days once the Proprietor is satisfied that the Facility was left in good condition after the event and no damage or loss occurred.
FAILURE TO MAKE FULL PAYMENT AT LEAST 14 DAYS PRIOR TO AN EVENT DATE WILL RESULT IN IMMEDIATE CANCELLATION OF THE RESERVATION. ALL FUNDS RECEIVED WILL BE RETAINED.
*Bookings made within 30 DAYS of a requested date must pay 50% deposit. The other 50% has to be scheduled.
Any cancellations are subject to 0% refund AND 175.00 MOVING DATE FEE.
For parties not wanting to use the last hour to clean up, we offer a cleaning service for $350.00
Extra time is $175.00 per hour if available and scheduled prior to the event.
Extra time scheduled for your Event the day of is $250.00 per hour
What items are not permitted?
No smoking, cooking or Open flames.
Sparklers, pyrotechnics are STRICTLY PROHIBITED. (Chaffing Dish Burners Are Acceptable)
FIRECRACKERS, EXPLOSIVES IN THE FACILITY OR WITHIN A ONE BLOCK RADIUS OF THE FACILITY
THE USE OF ANY TYPE OF GRAFFITI, CONFETTI, GLITTER, SILLY STRING are STRICTLY PROHIBITED.
THE USE OF ANY TYPE OF STAPLES, NAILS, PUSH PINS, THUMBTACKS OR SCREWS are STRICTLY PROHIBITED.
WHAT IS YOUR CANCELLATION POLICY?
Cancellation Policy
Our $350/30% or greater date-hold retainer is non- refundable and will be deducted from your overall balance.
No space rental payment(s) will be refunded.
If the client needs to reschedule a date within 12 months of the original date, client must make payment as scheduled in original agreement and client is subject to a rescheduling fee of $175.
All rescheduled events must be held within 12 months of the original event date
If the client or client’s event is impacted by COVID-19, the date and payments made, may be rescheduled one time within 12 months of original event date, and no refunds will be provided.
In the event of a government required shut down, payments made will serve as a credit for the rescheduled event.
I had my wife 40th Birthday party at the event, They are very professional and went above and beyond to assist me and my wife. The venue is large and spacious. I most strongly recommend booking this venue.
This is the venue for you if:
You Enjoy Convenience
You Appreciate Affordable Luxury
You want to celebrate stress free
Once the proposal is approved, I'll enter the planning phase. This involves further discussions to finalize project details, such as design preferences, brand guidelines, content requirements, and any other specifics relevant to your project.